Clinical Service

Our culturally responsive Clinical Service provides Intake, Case Management, Support within Housing, Group Psychotherapy, and Ontario Telemedicine Network.

Intake

Intake is the process in which intake workers help clients identify presenting issues, determine eligibility for services, and make appropriate service referrals. At Hong Fook, intake is available in the following languages:

• Cambodian
• Cantonese
• English
• Korean
• Mandarin
• Vietnamese

Anyone can make a phone call to speak with our language specific Intake Worker. Based on the presented information and screening done by the Intake Worker, caller or referrer will be directed to appropriate resources and support to address the identified needs.

To connect to a language specific Intake Worker, please call 416-493-4242 X 0.

Case Management

Case Management aims to connect a client and his/her family with a Case Manager who strives to understand the individual’s specific needs, reinforce collaborations with community resources, and ultimately, help our client and his/her family to walk through the recovery journey with specific goal setting strategies that focus on reflecting, planning, implementing, achieving, revising, and reflecting again.

Our Case Manager conducts assessments, develops care and safety plan with achievable goals, and provides supportive counselling to individuals and/or their families.

We provide:

1. Assessment and care plan
2. Information and referral
3. Service coordination and care conference
4. Symptom management
5. Education and skill building
6. Supports for daily living
7. Supportive counselling
8. Linguistic and cultural interpretation support
9. Escort for medical and legal appointments
10. Advocacy

Our Case Management service is free for everyone, although we encourage those who have alternatives to review other options if available in order to reduce the waiting time for everyone. Our services are for those who:

• are 16 years of age and over with mental health problems or a mental illness
• live in the Greater Toronto Area, and
• consent voluntarily to the service

We accept referrals from individuals, families, friends, health and social service providers.

Support within Housing

We help individuals and their families to access affordable and stable housing, a safe living environment, to achieve their personal recovery goals. Our service, based on the “head lease” model, enables clients to live in the community on their own or with their family. We lease the apartment / house units at a subsidized rate to our clients and their families, and provide them with case management services to support their recovery goals. Our Case Managers will help our clients navigate the health care system and link them with the social support networks that will benefit their recovery.

We provide education for our housing clients on solution focused problem solving, risk management, coping with emotions, managing mental health issues, linking to community resources, developing positive relationships and life skill training as well as additional resources and supports to those who are on their mental health recovery journey.

Our services are for those who:

• are 16 years of age and older
• have mental health problems
• are ready and able to live independently
• have income, e.g. earned income, Ontario Works, Ontario Disability Support Program, Old Age Security
• have legal status, e.g. Permanent Resident, Canadian Citizen
• must be willing to accept some level of support from Hong Fook and/or other mental health agencies
• have linguistic and cultural barriers in accessing other mental health services

To access Support within Housing service, you can download the application form from The Access Point (formerly Access 1)  or contact their multilingual staff for services in English, Cantonese, Mandarin or Vietnamese at 416-640-1934.

Group Psychotherapy

In partnership with University Health Network (UHN), we provide time limited group program for the Chinese community to improve access to psychoeducation and group psychotherapy. The program includes:

Journey to Healing: 10-session psycho-education group promoting mental health, recovery and resilience.

Integrative Behavioral Group Therapy: 12-session psychotherapy group with Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT) and Mindfulness as the three core elements of intervention.

For more information or registration, please contact your psychiatrist or clinician at Toronto Western Hospital or a Case Manager at Hong Fook.