At the centre of the compass is the foundation of our service framework – a whole person view. We consider all aspects of a person – physical, mental, emotional, and spiritual – in the design of our programs and services. We recognize and address many social, economic, cultural, political and other environmental factors that affect the health and well-being of the individual.
Around this foundation, in the inner circle of the compass, are the core values/principles that shape our service development, program design and service approaches. Our Continuum of Services focuses on: Equity, Diversity, Cultural Competence, Empowerment, Capacity Building, Community Participation, Self Help, Mutual Support
Equity recognizes that access to resources, services and opportunities affects our health. This includes access to health services, education, housing and employment.
Diversity respects the uniqueness of individuals and communities. To meet their diverse needs, we strive to understand others from their standpoint. We believe that ongoing critical reflection of our own preconceptions is important:
• in our interaction with individuals and communities,
• in the development of organizational policies, and
• in the design, development, implementation and evaluation of programs and services.
Cultural Competence recognizes that we bring our own culture to every situation. We work to ensure that this does not affect the accessibility of our services and the quality of our care. We look beyond addressing language factors in the provision of service because we are committed to the building of an inclusive environment that promotes health for everyone.
Empowerment and Capacity Building aims at making it possible for individuals and communities to increase control of their own health. We encourage knowledge and skill building to equip individuals and communities to make informed decisions on health matters.
Community Participation encourages the participation of
• people with personal experience of mental illness and other mental health concerns
• their family and friends, where appropriate
• volunteers from the broader communities in the planning, delivery and evaluation of services at all levels of the organization.
We encourage Self Help and Mutual Support among individuals and in the communities we serve. Learning and support do not have to come only from professionals. Individuals need to be active participants in every step of their health care journey. Peer support and peer-to-peer learning plays a crucial role in promoting health. Family and friends are also important to the mental health wellness of individuals and communities. Thus, we integrate support for families and caregivers across our continuum of services.
Our Continuum of Services is shown in the second circle of the compass. The array of programs and services range from promotion of wellness to intervention of illness. Individuals may enter our programs at any point, and flow from one program to another. Our overall goal is to move beyond provision of “piecemeal solutions” by building the capacities of individuals and communities to promote and sustain wellness.
The Continuum of Services also aims to make access to services easier and promote service continuity. It allows room for individuals to access services according to their diverse needs, and it accommodates new referrals. It also makes it easier to provide alternative support for individuals waiting for particular services.
Direction and Goals
Walking Alongside Our Consumers and
Growing With Our Communities
We work towards the goals of our programs and services, shown on the four points of the compass:
• providing equitable access to health resources
• promoting wellness through capacity building
• facilitating recovery that is meaningful to the individual
• fostering active participation from the community and volunteers
We are committed to quality of care in the development and delivery of services within this framework. We build in outcome measurement processes to evaluate our success. We strive towards client and staff safety. We are committed to reflective practice and ongoing education. We are willing to accept challenges and make changes as we continue to learn and move forward.