Careers at Hong Fook

Intake Coordinator (Full-time One Year Contract Position with possibility of extension and / or renewal)

Posting Date: July 31, 2018

Closing Date: until position is filled

Hong Fook Mental Health Association is a community-based organization serving the Greater Toronto Area. We provide leadership in promoting the mental health of people in the Cambodian, Chinese, Korean and Vietnamese communities. The Association helps people keep mentally healthy and manage mental illness. We achieve our mission through service, education, advocacy and research in a supportive environment.

Our service framework is based on a Whole Person, and is built on the core values of Equity, Diversity, Cultural Competence, Empowerment, Capacity Building, Community Participation, Self Help and Mutual Support.

Position: Intake Coordinator (Full-time One Year Contract Position with possibility of extension and / or renewal)

 As a member of the Clinical Services Team, the individual in this position will be responsible for the coordination and provision of central intake. The Intake Coordinator provides screening, scheduling, and assessment of both internal and external referrals. The Intake Coordinator assigns new clients for clinical services after screening is complete and ensures continuity of care.


Major Job Responsibilities: Intake service

  1. Receive incoming referrals and complete preliminary screening to determine eligibility for services.
  2. Provide information to clients, their families, service providers and the community on mental health and related
  3. Work with clients and/or family members to develop recommendations for individuals’ request for
  4. Coordinate timely access to both internal and external services for potential clients, their families, service providers and referring
  5. Advocate for client’s needs and assist by facilitating linkages to community resources and collaborating with appropriate service providers or community
  6. If client has an urgent need for services, arrange to provide or connect client to appropriate services
  7. Complete external and internal referral forms for services
  8. Facilitate clients to use the services of the HF Connecting Health Nurse Practitioner Led Clinic and the Asian Community Psychiatry
  9. Participate in meetings and case conferences to ensure good coordination and continuity of
  10. Maintain client records as required by program standards and funding requirements including documentation of all clinical


Intake Coordination

  1. Attend network meetings that enhance intake services.
  2. Update the information and changes of resources in the community impacting client access.
  3. Coordinate the Intake services’ activities and compile MIS and CDS data on services and waiting list.
  4. Liaise with our community partners on internal and external referrals, including the HF Connecting Health Nurse Practitioner Led Clinic, the Asian Community Psychiatry Clinic, Access Point, Mt. Sinai Hospital’s ACTT team and
  5. Coordinate with the intake team to ensure clients’ smooth access to the Associations’ programs and
  6. Assist supervisor in program evaluation.


Other duties:

  1. Perform other duties as assigned.


Employment Terms:

  • Full-time One Year Contract (37.5 hours per week)
  • Office work and community settings, which include meetings at clients’ homes and travel with clients
  • Flexible schedule, including some evenings and weekends


Skills & Qualifications:

  • Master’s Degree in Social Work or a relevant discipline (i.e. psychology, counseling).
  • Minimum two years’ post-graduation experience in the field of mental health intervention and crisis
  • Experience with Client database
  • Registered with the Ontario College of Social Workers and Social Service
  • Good oral and written communication
  • English proficiency (both oral and written communication skills) and a second language/dialect is required (Cantonese and Mandarin).
  • Advanced knowledge and skills in counseling and assessment techniques with individuals.
  • Knowledge and skills in mental health assessment and
  • Ability to work co-operatively and negotiate effectively within a multi-disciplinary team of service
  • Ability to effectively and decisively deal with
  • Ability to collaborate and work co-operatively with
  • Ability to work in diversified
  • Knowledge of community resources, the Mental Health Act and other relevant legislations.
  • Proficiency in Microsoft Office and
  • Strong organizational
  • Required a satisfactory result of Vulnerable Sector Police Record
  • Access to a vehicle and possess valid Ontario Driver’s license and good driving


Qualified applicants may apply with a resume and cover letter to

 We are an inclusive employer. If contacted for an interview, please let us know if you have any needs.

We thank all candidates for your interest; however, only those candidates chosen for an interview will be contacted.

No telephone calls please.

Health Promoter, Part-Time, One-Year Contract

Posting Date: August 24, 2018 Closing Date: Until position is filled

Nurse Practitioner-Led Clinics are a new primary health care delivery model in which Nurse Practitioners are the lead providers of primary health care. Our clinic provides service to those clients who do not have a physician or chooses to use the clinic for all of his or her primary care. Clients are offered a variety of services through an interdisciplinary team of Nurse Practitioners, Registered Nurses, Collaborating Physicians, Dietitian, Social Worker and Health Promoter. Our clinic is focused on improving quality of care by integrating primary care with mental health services, health promotion, case management, disease prevention and chronic disease management. The clinic is located in a busy plaza in Scarborough at Midland and Finch Avenue.

Position: Health Promoter, Part-Time, One-Year Contract

 We are seeking a Health Promoter (HP) who enjoys working with an inter-professional health team. Working closely with the Lead Nurse Practitioner, interdisciplinary health professionals and administrative team, the Health Promoter will plan, develop, implement, evaluate and coordinate the delivery of health programs in the Clinic.


Major Job Responsibilities:

Reporting to the Lead Nurse Practitioner, the Health Promotor will plan, develop, implement, evaluate and coordinate the delivery of health programs in the Clinic

  • To liaise and work in partnership with internal and external committees, task forces, organizations and coalitions related to promotional, outreach and development activities
  • Provides expert advice and consultation to the inter-professional team, the Board, external groups and the general public on community trends and health-related topics
  • Assesses community needs and analyzes information with respect to public and primary care health issues
  • Develops, plans, implements and evaluates community based initiatives by applying health promotion strategies such as advocacy and health education
  • Collaborates with the inter-professional and administrative team in strategic and operational planning for health programs at the Clinic
  • Reviews and analyzes information and provides advice to staff related to programs, projects and new priorities/goals/objectives. Drafts and revises related program plans, policies and procedures
  • Develops and facilitates in-service training, staff orientation and staff development programs
  • Makes presentations to the public, community and media, and answers inquiries from the public. Liaises with interested external groups
  • Develops and coordinates communication plans and social marketing strategies for programs and services
  • Plans, develops, implements, coordinates and evaluates health programs, services and projects as directed, e.g. health workshops, press conferences, in-house newsletters, media campaigns, Annual Report, press releases
  • Attends workshops, conferences, seminars,


Other Responsibilities:

  1. Participate in the development, implementation and evaluation of the clinic’s quality improvement plan
  2. Develop collaborative relationships with local area health promoter
  3. Willingness and ability to work flexible shifts, evenings and
  4. Performs other related duties as may be
  5. Participates in staff development, training and meetings as


Work Conditions and Benefits:

  1. Part-time, contractual basis 22.5 hours per week
  2. Travel within the community
  3. Able to work flexible work hours, including some evenings and weekends
  4. HOOPP and group health benefits plan


Education and other Professional Requirement:

  •  Completion of a Bachelor’s degree in Public Health or Social Sciences or related area, or an equivalent combination of a baccalaureate degree and extensive experience relevant to the primary duties of the



  •  A three to five years of Health Promotion experience leading and organizing health projects with a demonstrated ability to effectively manage and meet timelines for concurrent
  • Experience leading program planning including needs assessments, logic model development and evaluation, social marketing, research, advocacy and policy development.
  • Experience in building, contributing to and sustaining effective community partnerships, networks, coalitions and inter-agency teams and building community capacity
  • Ability to work cooperatively as part of a multi-disciplinary team and foster relationships with stakeholders within the Clinic and within the
  • Excellent written and verbal communication skills, including demonstrated ability to write reports and provide presentations.
  • Excellent facilitation, team building and conflict management skills as they apply to multidisciplinary
  • Experience with an Electronic Medical Record would be an
  • Experience using social media as well as excellent Microsoft suite skills, including Word, PowerPoint and Excel database


Other Requirements:

  •  Excellent English written and verbal communication skills and proficiency in a second language (Chinese, Korean or Vietnamese) are
  • Ability to work flexible hours, which may include overtime, shift work, evenings and weekends.
  • Possession of a valid Ontario Class “G” Driver’s License and access to a
  • A satisfactory result of Vulnerable Sector Police Record Check is a requirement of this position.


Qualified applicants may apply with a resume and cover letter to

or by fax at 416-479-7601.


 As an employer, HF Connecting Health Nurse Practitioner-Led Clinic is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.