Careers at Hong Fook

Lead, Clinical Practice and Quality, Full-time Permanent

Hong Fook Mental Health Association is a community-based organization serving the Greater Toronto Area.  We provide leadership in promoting the mental health of people in the Cambodian, Chinese, Korean and Vietnamese communities.  The Association helps people keep mentally healthy and manage mental illness.  We achieve our mission through service, education, advocacy and research in a supportive environment.


Our service framework is based on a Whole Person, and is built on the core values of Equity, Diversity, Cultural Competence, Empowerment, Capacity Building, Community Participation, Self Help and Mutual Support.


Position:  Lead, Clinical Practice and Quality, Full-time Permanent

The Lead, Clinical Practice & Quality, under the direction of the Manager, Clinical Practice & Quality, will primarily be responsible for Case Management, Case Consultation and Student Placement Coordination. This position will be responsible to identify the team members’ training needs and their practice to adhere to standards.

Major Responsibilities

  1. Report to the Manager, Clinical Practice and Quality
  2. Responsible for program development, activities and delivery of Case Management services and Case Consultation
  3. Coordinate and participate in case management, consultation, and departmental planning activities
  4. Supervise mental health workers to ensure their compliance to Hong Fook Case Management Services policy guidelines and College standards
  5. Ensure the Case Management manual is updated and adhered to best practice as required
  6. Analyze departmental operations and identify areas requiring improvement
  7. Identify training needs and explore professional development opportunities for team members
  8. Responsible for Student Placement coordination

Key Competencies

  1. Leadership – Coach, motivate, influence, support, delegate, direct, develop and recognize workforce and/or partners
  2. Strategic Thinking – Use all available information and data to formulate decisions and/or for long range planning and reporting purposes. Rapidly identify key issues in complex situations. Consider community and service providers’ perspectives
  3. Interpersonal and Communication – Build and leverage relationships, listen, produce effective oral/written communications. Foster open communication
  4. Planning and Organizing – Work efficiently, establish plans, manage execution, manage multiple priorities, prepare and/or implement contingency plans, recruit appropriate people resources
  5. Team Work – foster collaboration, solicit input, build and foster diversity
  6. Decisiveness and judgment – Analyze alternatives, identify solutions, deal with ambiguity, take timely corrective action
  7. Sound Data Analysis – Analyze the client data and issues, employ technical/business know-how, take lead on the client experience survey and outcome analysis
  8. Strong Clinical knowledge – Possess information on Best Practices, including Case Management, group and community work, psychotherapy and other intervention strategies


Education, Skills and Experience

  1. Education

Master Degree in Social Work, Psychology, Psychotherapy, Social/Health Sciences or related fields


  1. Experience
  2. Minimum five years’ direct service delivery experience, preferably in mental health
  3. Minimum two years’ Supervisory experience
  4. Membership of related professional bodies
  5. Experiences in working in non-profit sector


  • Knowledge
  1. Knowledge of mental health and mental illnesses
  2. Knowledge of, and the ability to apply Empowerment/Recovery philosophies and practices as demonstrated by two or more years’ experience in this area
  3. Knowledge of systemic issues such as poverty, unemployment, stigma, and the isolation felt by individuals with serious mental illness and their families
  4. Thorough knowledge of community resources, Landlord and Tenants Act, Mental Health Act and other relevant legislations
  5. Knowledge of case management, group and community work, psychotherapy and other therapeutic intervention approaches
  6. Proven knowledge of Ontario Health and Mental Health system, Privacy, Quality Standards, as well as Electronic Client Data system


  1. Skills
  2. Strong communication and computer skills to prepare and present complex reports and presentations to internal and external stakeholders
  3. Ability to effectively and decisively deal with crisis
  4. Strong management skills including:
  • Skills to facilitate group process and develop effective work teams
  • Coaching skills to transfer knowledge and build skills
  • Mediation skills to resolve differences effectively
  1. Demonstrated ability to work in diversified setting
  2. Computer literacy
  3. English proficiency and a second language/dialect preferred (Cambodian, Chinese, Korean or Vietnamese)



  • Must be willing and able to work flexible hours, evenings and weekend as needed.
  • Access to a vehicle and valid driver’s license is required
  • Salary is commensurate with experience


As an employer, Hong Fook Mental Health Association is dedicated to building an organization that reflects the diversity of our clients and the communities we serve.  This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.



Qualified applicants may apply with a resume and cover letter by

5 p.m. of Friday, July 7, 2017  

To or by fax at 416-493-2214


Qualified candidates will be invited for an interview in July 2017.


We thank all candidates for your interest; however, only those

Candidates chosen for an interview will be contacted.

No telephone calls please.

Youth Outreach Worker

Job Title: Youth Outreach Worker (Full-Time, Permanent Position)
Date: June 15, 2017

Major Job Responsibilities:

  • To maintain, through appropriate communication and coordination, a collective working relationship with other professionals both within and outside of the organization to facilitate partnerships with community groups, and inform the Youth Outreach Worker Supervisor of emerging issues, service gaps and matters of interest and/or concern.
  • To reach out to and engage at-risk youth, in accordance with the Stages of Change model, which promote assets, competencies and resiliency.
  • To carry out brokerage/advocacy/resourcing functions that ensure youth have access to programs, services and opportunities needed for healthy development by:
  • Engaging youth to identify issues, needs, goals, aspirations, skills, abilities and services needed as well as barriers to accessing these services.
  • Providing youth with general information, contacts, referrals services and support as needed to facilitate access to programs, services and opportunities i.e., recreation, housing, employment, education, health, including substance abuse, social abuse, social and emotional issues etc.
  • To work collaboratively with youth, parents, Health Promotion officers, schools, police and youth service providers to develop effective service delivery plans that ensure that youth have access to programs, services and opportunities needed for healthy development.
  • To facilitate connections between youth and their neighbourhood and promote awareness of the positive role of youth in the community.
  • To implement and maintain strength based and evidence based professional standards of practice within the program, and to that program service standards are in accordance with the Stages of Change model, a Positive Youth Development Framework and relevant legislation i.e., Child and Family Services Act.
  • To engage in regular supervision with the Supervisor of the YOW(s).


In collaboration with YOW Supervisor and team:

  • To build an understanding of the needs, issues, goals, aspirations, skills and abilities of youth by developing a composite picture of neighbourhood demographics, and building on existing maps of services, programs and community assets available in the local neighbourhood.
  • To facilitate partnerships with community agencies, businesses, government and informal community groups to offer programs using arts, culture, civic engagement, and recreation.
  • To conduct further environmental scans of neighbourhoods to identify and understand emerging issues, service gaps and opportunities for action to build on community capacity.
  • To provide services within an understanding of the context of oppression, poverty and diversity etc.
  • To identify staff development/training needs and to participate in staff development/training programs as required.
  • To provide other services and carry out other duties as assigned as part of the provincial Youth Outreach Worker program.
  • To engage parents where possible through existing parent groups, faith communities, etc., and provide education, information on issues related to parenting, etc. as well as services available.
  • To maintain service statistics and recording of all services as required.
  • To prepare program reviews as required, and ensure that documentation and service statistics on the Outreach Record (OR) are completed in a timely manner.
  • To actively participate in required Youth Outreach Program team meetings.

Employment Terms:

  • Full-time (37.5 hours per week)
  • Office work and community settings, which include meetings at schools
  • Flexible schedule, including some evenings and weekends

Skills & Qualifications:

  • Child and Youth Worker Diploma or equivalent and 2 years of directly related experience;
  • Demonstrated ability to work co-operatively and negotiate effectively within a multi-disciplinary team of service providers;
  • Knowledge of and sensitivity to the life experiences and needs of the youth community combined with previous community development experience;
  • Knowledge and skill in delivering group programs and workshops;
  • Proficiency in English. Fluency in another language such as Cantonese and Mandarin would be an asset; For some YOW positions, introduced as a result of the Youth Action Plan, a second language will be a requirement;
  • Excellent communication skills.
  • Professionalism and strong team player.
  • Demonstrated organizational and problem solving skills.
  • Competence in relevant computer applications particularly Microsoft Office.
  • A valid Canadian driver’s license and access to a vehicle is an asset.
  • Demonstrated ability to work in a multi-cultural setting.
  • A satisfactory result of Vulnerable Sector Police Record Check is a requirement of this position.

Qualified applicants may apply with a resume and cover letter before
June 29, 2017 to or
by fax at 416-493-2214.
Qualified candidates will be invited for an interview in July 2017.
We are an inclusive employer. If contacted for an interview, please let us know if you have any needs.
We thank all candidates for your interest; however, only those
candidates chosen for an interview will be contacted.
No telephone calls please.


Job Title: Financial Officer (full time permanent)
Divisions: Finance and Corporate Services
Report to: Executive Director
Pay Range:
Date: April 20, 2017

1. The position reports to the Executive Director and will play a critical role in the collaborative development and implementation of the financial strategy of the Association and the Nurse Practitioner-Led Clinic
2. The position will support the organization’s mission, vision, and values through strong leadership
3. This position will be an advisor to the other managers, evaluating and assisting them with their financial plan and ensuring alignment with strategic and operational planning.
4. This position is a key contributor to organizational leadership as a member of the management team and will be required to demonstrate proven ability to grow an organization as well as ability to acquire new funding and develop new opportunities.

1. Provides leadership to the organization’s internal and external financial reporting and budgeting, cash flow and investment, accounting staff, payroll administration, and annual audit.
2. Strategizes in collaboration with the management team to ensure that all Finance policies, procedures and practices are implemented, meeting all legislative requirements and the needs of the Association and the Nurse Practitioner-Led Clinic
3. Develops and implement Finance and Accounting policies and processes to ensure support strategies and adherence with legislation
4. Oversees the preparations of financial reports and statements, reviews them as appropriate to identify issues and trends, as well as presentation to the Board and Finance Committees
5. Manage the organization’s funded projects, partnership and service agreements; manage relationships with external contractors and suppliers
6. Identifies and brings forward to the management team financial and administrative issues as appropriate and provides recommendations for action; participates in problem-solving, brainstorming and bringing forward proposed solutions to a range of issues
7. Researches alternative funding sources and prepares funding proposals, in collaboration with the management team and members of the Finance and Human Resources Committee and private consultants, that are tied to achievement of the organization’s vision and mission, and that promote its values and empowerment/recovery principles
8. Builds positive relationships with the Local Health Integration Networks (LHIN) and various government ministries, United Way and other funders to advance the organization’s vision, mission and values
9. Ensures effective monitoring and evaluation strategies are in place to promote a continuous quality improvement culture;
10. Provides well developed reports and documents for the Executive Director and Board as required for effective evidence-based decision-making
11. Takes the co-leadership role in organizational planning in preparation for accreditation processes
12. Performs other duties as assigned by the Executive Director

I. Education
・Professional accounting designation, CPA, CA or CGA preferred

II. Experience
1. Minimum five years progressed experience, including leadership and strategic experience in finance.
2. Work experience in community health or mental health environment or not-for-profit sector an asset
3. Experience working with a Board and in community relations
4. Experience in preparing government funding reports, especially with CE LHIN, Ministry of Health, Ministry of Housing, Region of York and United Way of Toronto York Region.

III. Knowledge
1. Advanced knowledge of a range of financial software applications (e.g. GP Dynamics, Quadrant HRIS)
2. Knowledge and proficiency with financial management skills.
3. Demonstrated knowledge and proficiency in planning, evaluation and quality monitoring systems.
4. A solid understanding of financial statistics and accounting principles
5. Knowledge of community based mental health care, social determinants of health, public policy within the mental health sector, current issues and resources is preferred

IV. Skills
1. Able to manage, guide and lead employees to ensure appropriate financial processes are being followed
2. An innovative thinker with entrepreneurial ambitions
3. Proposal writing skills
4. Well-developed leadership skills
5. Highly developed organizational skills
6. Excellent decision making, problem solving, conflict management and time management skills
7. Excellent oral and written communication skills
8. Excellent interpersonal skills including flexibility and a positive attitude
9. Candidates with a proficiency in English and one of the East and Southeast Asian communities (Cambodian, Chinese, Korean, and Vietnamese) languages are strongly encouraged to apply

・Must be willing and able to work flexible hours, evenings and weekend as needed.
・Access to a vehicle and valid driver’s license is required
・Salary is commensurate with experience

Qualified applicants may apply with a resume and cover letter before May 5, 2017 to or by fax at 416-493-2214.

We are an inclusive employer. If contacted for an interview, please let us know if you have any needs.

We thank all candidates for your interest; however, only those candidates chosen for an interview will be contacted.
No telephone calls please.