Careers at Hong Fook

Intake Coordinator (Full-time One Year Contract Position with possibility of extension and / or renewal)

Posting Date: July 31, 2018

Closing Date: until position is filled

Hong Fook Mental Health Association is a community-based organization serving the Greater Toronto Area. We provide leadership in promoting the mental health of people in the Cambodian, Chinese, Korean and Vietnamese communities. The Association helps people keep mentally healthy and manage mental illness. We achieve our mission through service, education, advocacy and research in a supportive environment.

Our service framework is based on a Whole Person, and is built on the core values of Equity, Diversity, Cultural Competence, Empowerment, Capacity Building, Community Participation, Self Help and Mutual Support.

Position: Intake Coordinator (Full-time One Year Contract Position with possibility of extension and / or renewal)

 As a member of the Clinical Services Team, the individual in this position will be responsible for the coordination and provision of central intake. The Intake Coordinator provides screening, scheduling, and assessment of both internal and external referrals. The Intake Coordinator assigns new clients for clinical services after screening is complete and ensures continuity of care.


Major Job Responsibilities: Intake service

  1. Receive incoming referrals and complete preliminary screening to determine eligibility for services.
  2. Provide information to clients, their families, service providers and the community on mental health and related
  3. Work with clients and/or family members to develop recommendations for individuals’ request for
  4. Coordinate timely access to both internal and external services for potential clients, their families, service providers and referring
  5. Advocate for client’s needs and assist by facilitating linkages to community resources and collaborating with appropriate service providers or community
  6. If client has an urgent need for services, arrange to provide or connect client to appropriate services
  7. Complete external and internal referral forms for services
  8. Facilitate clients to use the services of the HF Connecting Health Nurse Practitioner Led Clinic and the Asian Community Psychiatry
  9. Participate in meetings and case conferences to ensure good coordination and continuity of
  10. Maintain client records as required by program standards and funding requirements including documentation of all clinical


Intake Coordination

  1. Attend network meetings that enhance intake services.
  2. Update the information and changes of resources in the community impacting client access.
  3. Coordinate the Intake services’ activities and compile MIS and CDS data on services and waiting list.
  4. Liaise with our community partners on internal and external referrals, including the HF Connecting Health Nurse Practitioner Led Clinic, the Asian Community Psychiatry Clinic, Access Point, Mt. Sinai Hospital’s ACTT team and
  5. Coordinate with the intake team to ensure clients’ smooth access to the Associations’ programs and
  6. Assist supervisor in program evaluation.


Other duties:

  1. Perform other duties as assigned.


Employment Terms:

  • Full-time One Year Contract (37.5 hours per week)
  • Office work and community settings, which include meetings at clients’ homes and travel with clients
  • Flexible schedule, including some evenings and weekends


Skills & Qualifications:

  • Master’s Degree in Social Work or a relevant discipline (i.e. psychology, counseling).
  • Minimum two years’ post-graduation experience in the field of mental health intervention and crisis
  • Experience with Client database
  • Registered with the Ontario College of Social Workers and Social Service
  • Good oral and written communication
  • English proficiency (both oral and written communication skills) and a second language/dialect is required (Cantonese and Mandarin).
  • Advanced knowledge and skills in counseling and assessment techniques with individuals.
  • Knowledge and skills in mental health assessment and
  • Ability to work co-operatively and negotiate effectively within a multi-disciplinary team of service
  • Ability to effectively and decisively deal with
  • Ability to collaborate and work co-operatively with
  • Ability to work in diversified
  • Knowledge of community resources, the Mental Health Act and other relevant legislations.
  • Proficiency in Microsoft Office and
  • Strong organizational
  • Required a satisfactory result of Vulnerable Sector Police Record
  • Access to a vehicle and possess valid Ontario Driver’s license and good driving


Qualified applicants may apply with a resume and cover letter to

 We are an inclusive employer. If contacted for an interview, please let us know if you have any needs.

We thank all candidates for your interest; however, only those candidates chosen for an interview will be contacted.

No telephone calls please.